Westin Grand Hotel Vancouver

My husband and I recently stayed here for 3 nights in mid-July. Here are the pros and cons:

PROS
1. Location: The Westin Grand was extremely centrally located in the shopping district. There was a Starbucks 50 m away, a Tim Hortons coffee shop next door and many multicultural cafes all within a 2 block radius. It was an easy 10 minute walk to the stylish restaurants in Yaletown.
2. Comfortable: Our room was very well equipped with a sofa, desk, 2 TV’s and a wonderfully comfortable bed.
3. Excellent Wifi: The wifi service was complimentary and fast. We were able to stream Netflix with no issues.
4. Staff: The people working at the Westin were all friendly, courteous and helpful.

CONS
1. Cleanliness: The day we checked in, it was around noon and we noticed a breakfast tray with dirty dishes on our guest floor by the elevator. It stayed there a couple of hours. The next day, similarly dirty dishes were left in the hall of floor 17 (by the “Hotel Associates door”, no less) around 10 am and were still there when we returned around 3:30 pm.
2. Concierge/Bike Rentals: The concierge lady strongly pushed the “Spokes” bike rental place by Stanley Park on the grounds that “traffic is so busy” from the Westin to Stanley Park. It was 10:30 am on a Friday morning and as we walked down to Spokes, we observed that Vancouver’s streets were a lot less crowded than in other major metropolises. There were also many bike lanes. Just as a point of reference, it was $34 to rent a 7-speed cruiser bike for 6 hours from Spokes versus $9.85 to rent a City of Vancouver cruiser bike for 24 hours. There was a big City bike stand on Homer and Robson, just 100 feet from the front door of the Westin Grand. We will definitely rent a City bike next time.
3. Extremely Slow Elevators: The Westin has only 2 small elevators which were very slow, heavily scuffed up and could not efficiently accommodate hotel guests. We often encountered the Westin’s cleaning staff in these 2 elevators so there must not be a separate staff elevator. Interestingly (at least on our floor 17), there was a large TV positioned at the elevator bank, probably there to distract guests from the very long wait times. 10-15 minute waits were not uncommon.

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Westin Grand Hotel Vancouver

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Located downtown Vancouver, The Westin Grand’s prime location at the crossroads of trendy Yaletown and Robson streets puts you close to the cities best dining, shopping, and entertainment.

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Westin Grand Hotel Vancouver
433 Robson Street (at Homer Street)
Vancouver, British Columbia

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