Westin Grand Hotel Vancouver

Thank you to the Westin Grand and specially to Chris at the front desk for making me feel welcome.

This is a great hotel with lots of amenities. It’s close to everything and the room are beautiful.
I try to stay here every time I’m in Vancouver.
You guys are great !

I have stayed at many Westin Hotels (Paris, New York, Seattle) and always felt it was a very good hotel. I did not feel that way about the Westin Grand in Vancouver. I will start with the positives: I got upgraded from a corner deluxe room to a suite. The room was spacious and new. Location was great, right on Robson street, main area in downtown. The biggest problem were the elevators. They have two and sometimes only one working. A typical wait is 20-25 minutes. When I asked why the elevators are so so slow they said because there are lots of guests! The hotel underwent a recent major renovation but did not include elevators. That is planned for later this year.

The refrigerator in the room was not cooling drinks. When I asked if someone can check it out I was told it was not meant to cool bottles of water I buy from elsewhere. I told the front desk I would buy their bottle of water if it was cool and if the refrigerator smelled better and she just shrugged her shoulders. Terrible customer service.

Westin along with Le Meridien are the top level hotels. In this particular instance I had a better experience at a Four Points Sheraton for a fraction of the price. This room cost $400 ( Canadian)/ night.

In a nutshell, the poor customer service, especially at the front desk, had the most negative impact in my visit.


Westin Grand Hotel Vancouver

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Located downtown Vancouver, The Westin Grand’s prime location at the crossroads of trendy Yaletown and Robson streets puts you close to the cities best dining, shopping, and entertainment.

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Westin Grand Hotel Vancouver
433 Robson Street (at Homer Street)
Vancouver, British Columbia

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