I have yet to stay in this specific hotel and am VERY excited to spend my weekend with my girlfriends in downtown Vancouver.
I am very disappointed and sad to say that when I called to confirm my reservation (to make sure it was in their system, yes, I like to be sure) and although I booked through Expedia I was very confused on why the lady wasn’t able to pull up my reservation. I completely understand the whole third party situation as I use to work in a hotel. BUT from the moment this lady answered the phone she was completely RUDE. I was simply confused and still am confused on why she couldn’t pull my name up? As I had told her, when I check in they will have to search it by my name anyways? I am so very disappointed in this receptionist. I hope and pray the staff working during our stay isn’t this rude. I was simply asking some questions, not sure why she had to be rude. If you don’t like your job, find a new one.
This was our first time to Vancouver and we were very impressed with this hotel! It seemed much nicer than any other Marriott we’ve ever stayed in. The views from the 26th floor out towards the harbor are spectacular!! The staff seem very friendly. They recommended some great spots around town. Parking is underneath in a public garage with hotel parking starting on the 3rd level. We did not eat in the hotel, but every time we walked past it had a good sized crowd. The bar has a great selection of wines, beers and spirits. The bartender was very helpful and had great suggestions. Walking around the city and waterfront were simple from the hotel’s very agreeable location.
Close to cruise port – Can walk to it (10 minutes). Breakfast buffet better than average. Worth getting as part of package but maybe not as a separate item
This was our 2nd stay here. Even though we arrived early in the day we were able to check in and get our room. The reception desk was very friendly and professional. It was a chilly grey day, so after a quick trip to a hair salon our party met in the hotel bar/restaurant area. One of the bartenders remembered us from our being there 2 years ago! (Think maybe we stayed too long in the bar?? Nah.) Happy hour is every day from 3p-6p, Every day! Bar food was great. Good buzz in the place – it’s set up to be very comfortable to roost for a while. The rooms are gorgeous. Ask for a harbor view. We had access to the concierge lounge, which was beautiful. A very nice and tasty spread is put out in the evening; I can’t remember if this is an option every night, though. I rate this one of the nicest hotels I’ve stayed in. Walking distance to Canada Place and for us, Stanley Park, but we’re walkers so keep that in mind, if you have limitations.
The corner rooms have a wonderful view of the harbor and mountains. The workout room is well equipped. The pool has a dry and steam sauna. The staff was helpful and the hotel is very quite. The internet had good speed at normal level.
We have stayed in many hotels throughout the world and the service at this lovely hotel was exceptional and as good as we have had in some of the best we have enjoyed. From the moment we arrived until our early morning departure after our four night stay the staff, from reception, cleaner, managers, bar staff, concierge, doorman – all were friendly, professional and provided a welcoming and enjoyable experience. The hotel itself has spacious rooms with those having harbour views the best. The bar and restaurant are excellent and the facilities also fantastic. The location is also great with just a walk down to the foreshore of the harbour, a reasonable walk or very short $5 cab ride to gastown. A thoroughly enjoyable experience
This was my second stay here. The hotel rooms and beds are very comfortable. Good mattress and pillows and I appreciated that the down-like cover was a bit heavier and warmer than that of most hotels.
The location was really great, close to all the attractions. The staff were extremely helpful, especially the lady who received us at the front desk, she made all efforts to ensure we are comfortable and satisfied with the service, i would recommend the hotel
I stayed in this property for 10 days on a business trip.
The room was of average size. If you are going to stay here, try to get a high floor, harbour facing. The view is quite spectacular even though it’s partially obstructed.
The good: Service in the restaurant was good, and the food was excellent. Cleaning and maintenance staff was attentive and the property was well cared for. Special thanks to Noel in the restaurant who was very friendly and helpful.
The bad: I found that a couple of the men working at the front desk were very snobby, condescending and unhelpful. Not the typical standard for Marriott.
The best: RJ that works at the main front door. He was the hero of this property in my opinion. So helpful, so cheerful, so committed to providing guests with excellent service. A real gem.
Overall, a decent property. Some coaching on customer service might help some of the front desk team.
Got a great deal . Small but nice room. Awesome pool and gym area with the cleanest menthol- infused steam room I’ve ever been to and sauna. My first room smelled like pet urine but they accommodated my request for a switch and the rest of the time was great. On site restaurant was tasty. Over all happy with my stay.
Vey well located. We were given a concierge room overlooking (partially) the water. The service at check in and check out was excellent and the employees ere all very pleasant and helpful. The barman was very good and helpful notwithstanding the problem with his foot
We are Marriott Gold members and were upgraded to nice room with sea view by Craig over the recent Thanksgiving holiday. The location is great, walking distance to Canada Place, Gastown, Pacific Center shopping mall, Robson St restaurants/shops. Taxi ride is quite reasonable from hotel, e.g. C$8 to Chinatown. Dollar Car Rental is walking distance from hotel (rented a car to visit Stanley Park/Capilano Bridge/Grouse Mountain). The staff are all friendly. It’s a good place to stay while visiting Vancouver.
Although it is right downtown on West Hasting street and lot of road construction happening it is fairly easy to get too. Lots of underground parking and the staff was very helpful at getting me settled into the room and vehicle parked.
This is a good hotel for service and also location. Our room was clean, decent sized, bed comfortable, shower ok. Staff were very friendly. Pool was nice and water temperature good. Work out area well equipped.
The hotel is a short walk from the subway (skytrain) station, which can easily bring you to the airport or the main train station. We had a room looking onto the bay and could see the sea planes landing.
The Concierge room is very small but seemed to accommodate the guests enough. Evening snacks were great. Breakfast on the sparse side.
As Platinum Elite members, we opted to stay at the Marriott Pinnacle, foregoing other hotels in the area. It was a great choice! The hotel is remarkable service-friendly and tourist-friendly. Check-in was seamless, and the room offered great views of the harbor. The room itself was clean and the bed was comfortable, as were the pillows (which seems to be an increasing rarity in our travels). The downstairs bar offers great selections of wine, liquors, and local beers.
You cannot leave a review without commenting on proximity. Proximity is ideal here! You are close to the harbor, close to shopping, and close to our favorite area of Vancouver: the historic Gas Town.
Note: downtown Vancouver to the airport is a bit of a drive, so keep that in mind, but we highly recommend staying downtown. On our first trip to Vancouver, we stayed near the airport (which is Richmond, not Vancouver) and taxied into the city. That was convenient only for early-morning flyers (as we were), but it did not allow you enough time in the city.
I was here for just a couple of nights. But I really liked it. First, the staff were welcoming and friendly. The room is spacious, comfortable, with all the amenities you need. Nights are silent, the bed is comfy, the TV has a good choice of channels, wifi works just fine. My only gripe is the A/C that is a bit noisy. But I could open a bit of the window what would let me turn it off at night. Very good experience.
Started a tour in Vancouver and stayed here. Great location downtown. Two blocks from Olympic Village. Short walking distance from Portland convention center. Spacious room with safe and all amenities. Nice gift shop and bar and restaurant.
The hotel is close to the Waterfront Station. We arrived at YVR airport and bought Compass Cards from kiosks on the platform. Cards are $7 each, which is refundable. YVR to Waterfront Station takes about 25 minutes.
The front desk staff (Carlos and an Aussie gentleman who’s name we didn’t catch) were solid. Carlos gave us quite a few good restaurant recommendations. The front doormen were careful to watch who came and went and we appreciate good security. The lady concierge was impatient and gave us a what-a-dumb-question look when we asked her what (if any) was the difference between the two city tour companies. She said that they were all the same.
The bed was big and comfortable. The room was very quiet and we slept like babies. We were quite pleased that the room was thoroughly cleaned every day.
There’s an indoor pool that’s open to about 11 pm.
Suggest you go for a leisurely stroll along the waterfront, which his just steps from the hotel. We also re-loaded our Compass cards because we used them quite a bit to explore the city by bus and train when it was too hot to walk around.
Spent a few days here for some meals and meetings. I stayed down the street for accommodations as this hotel was full. The conference facilities were excellent. Food was very good. service was fast and attentive. So…my rating of sleep quality is not valid but the web page forces a rating.
I enjoyed my stay at this hotel. It was located in a good area that was relatively quite. The hotel staff was friendly and helpful. I had dinner in the hotel restaurant and it was fantastic. I had a harbor view room which I would very much recommend. I only stayed one night, but I will defiantly stay here on my next trip to Vancouver.