Great service at this stay once again. Room was clean and comfortable. Sofa and chair in the sitting area could use an update to something more comfortable, but this is a minor point. Hotel staff was once again friendly, professional and personable right from check in to check out. For the price, I find it very hard to beat anywhere else in the downtown area. Close to everything. 5-10 minute walk to BC Place and Rogers arena. Great variety of restaurants in the area in all price ranges.
We stayed here pre and post Asian trip.Good location and very helpful staff. On our first visit we had a room that had a bedroom separate from the main area. The room was large with great living space. A TV in both rooms, microwave, fridge and a safe in the room. Close to shopping and restaurants. Bed is firm but comfortable. Free WI-FI as well as computers available in the lobby.
We had a problem with our safe and it was taken care of within 30 minutes, the safe had to be replaced.
On our second visit we were on the 15th floor. The room was smaller, no separate bedroom and no safe. There are safety deposit boxes at the desk. The room was adequate for our needs but the separate bedroom would have been nice. We were there on Halloween Weekend and there was a very loud all night party on the street. The hotel does provide your room with earplugs to help you sleep on noisy nights We locked our keys in our suitcase and a staff member cut the lock and told us where we could get a new lock.
We had room service breakfast on two occasions and it was great. There is a restaurant in the hotel as well with decent food.
I would stay again as the staff are excellent and which is a big plus for me.
This is the best hotel in Vancouver. The staff are terrific especially in the restaurant and bar area. They could not have been more hospitable and friendly and caring. Love this hotel I cannot wait to come back.
t was good comfortable and convenience it save the luggages at the last day till he flight time when we took them to the airport at the time of the flight very nice taffs all the time thank you for the staffs and workers
Very comfortable hotel! After checkout, my wife realized she lost a diamond ring in the room. Drew the Bellman saved the day by getting on hands and knees to search. He found it under a chair cushion!
Good location although some may say Granville Street is dicey. I walked back to my hotel at ten from Yaletown.. No problem. I did not visit Granville St at all.
Room: Excellent. Although as a female travelling alone I was put into a room with access to a beautiful and shared outside terrace. Beer can outside that door in the morning.
BUT… Just don’t stay in the floor.. The suite was great!
Nice staff and clean and safe underground parking.
Good walking distance for several things.
I am fussy and I would recommend this hotel.
Well the hotel and staff are really good. Well cleaned and serviced despite old building. No swimming pool though. Rooms are cleaned and well maintained. We had breakfast at the hotel Restaurant and liked it.
We stayed at this hotel for 4 nights. The hotel staff was extremely friendly and helpful. We had a king size bed and room with balcony. The room was very spacious and nice. There was a restaurant within the hotel and that was very convenient for us. I thought the prices for breakfast were a bit expensive but after ordering breakfast the first day, we realized how generous the portions were. The entire staff including restaurant were most helpful. Cabs were very easy to access and it seemed to be a great location to get back and forth to places we toured. I would certainly stay here again if we are in the area.
We booked into this hotel as it seemed central for Vancouver and all the amenities. It’s a large, quite nice hotel. Perhaps a bit dated but clean and well equipped. Our room had a balcony. We were on the 14th floor and so had a good view of Granville Street at night which of course looks very colourful. The hotel was ok and clean and the staff polite and helpful .
We enjoyed our stay at Chateau Granville! My son and had 4 nights (double suite) and my daughter and her husband had 3 nights (king suite). Our rooms were quiet even my daughter’s was next to the elevator and ice machine – that says a lot! Both suites were clean, fresh and had comfortable beds/pillows. The carpet and tile in the bathroom were a bit outdated, but were fairly well maintained and clean. Well located – many awesome restaurants, shops and the ocean were very close. Can rent bikes at several places near by. Rodney’s Oyster Bar on Hamilton is a must eat at! Staff was super nice, very helpful and really enjoyed our breakfasts everyday at the Edge! Great value stay and we would stay again!!
Not the first time we have stayed here. We love the location, so close to Yaletown and amazing shops and restaurants. The location is also very good for walking downtown and although it does have its characters, it is a great neighbourhood. Service is great and rooms are older but clean and roomy. I would only say 31/2 stars because to me 5 is perfect so 4 is fabulous and this hotel is very good for what it is. But I have to say, it was very pricey, probably because of the time of year.
This was our first trip to Vancouver. We try to stick with the Best Western brand when possible because we accumulate points for free nights. This hotel was located very close to a lot of walkable attractions. We were able to take transit from the airport to a stop within about 6 blocks of the hotel. Staff was VERY friendly. When we had to rebook a bus trip to Whistler, the concierge was more than happy to help us. Most Best Westerns offer a free breakfast, this one did not, so a little bummed by that, but not a deal breaker. I would highly recommend this hotel based on hotel location, room cleanliness and space, very good wifi and great staff.
Hotel is EXCELLENT. my room was big, and i also had an extra living room with a couch and a big flat tv screen. Room is clean, comfortable..close to everything you need ! Price is good ! If i go back to Vancouver that’s where I’ll stay again.
We were in Vancouver for a show at the Commodore Ballroom which is located just a block & a half from the Chateau. Everything you could need can be found within a short walk from the hotel. Lots of great eateries like The Famous Warehouse, & Carl’s Jr.; Liquour/Beer & Wine stores; funky shops; grocery stores; shopping centres; theatres; art galleries; museums; parks; and so much more.
The staff at the Chateau are friendly, accommodating, helpful, and knowledgeable about their city. The rooms are clean & spacious & very comfortable. The chateau is our new go-to hotel!!!!