The property is first class. All the details were perfect in my room, it made my stay great. The staff is excellent, the service was excellent. I stayed two separate nights – first upon my arrival in Vancouver, and again on the last night before my flight out.
I spend a lot of time in Vancouver and have stayed at many hotels in the downtown area. No place comes close to the service I get at this hotel. The rooms are comfy and clean. The staff are AMAZING. Because I have become somewhat of a regular there, I am greeted by name at the front desk which is a very nice thing when you consider the number of people that go through that hotel daily. If there is ever any problems with my room (and there have been on occasion), it is dealt with in a timely manner and followed up by management. When you frequent a place it is not going to go perfectly every time. If you are willing to be accommodating and accept that situations do occasionally arise, the staff at The Sutton will be more than happy to rectify any problems. I cannot say enough about the service at this hotel. It is why I call it my home away from home. EXCELLENT!!!!!
This hotel has an almost old world elegance to it. The furniture is very worn and likely should of been replaced years ago, however the room is still very comfortable and the rose marble in the bathroom is gorgeous. I had to get a new key every day which was a bit frustrating, and the front desk just kept telling me to keep it away from my phone, which is not relevant, the system they use is ancient and should be replaced if that’s the issue. Front desk service didn’t match the rest of the hotel, very little details given, not even instructions on how to find the elevator. But the rest of the service in the hotel was great. The Boulevard was amazing!