Category Archives: Westin Grand Hotel Vancouver

Westin Grand Hotel Vancouver

My husband and I recently stayed here for 3 nights in mid-July. Here are the pros and cons:

PROS
1. Location: The Westin Grand was extremely centrally located in the shopping district. There was a Starbucks 50 m away, a Tim Hortons coffee shop next door and many multicultural cafes all within a 2 block radius. It was an easy 10 minute walk to the stylish restaurants in Yaletown.
2. Comfortable: Our room was very well equipped with a sofa, desk, 2 TV’s and a wonderfully comfortable bed.
3. Excellent Wifi: The wifi service was complimentary and fast. We were able to stream Netflix with no issues.
4. Staff: The people working at the Westin were all friendly, courteous and helpful.

CONS
1. Cleanliness: The day we checked in, it was around noon and we noticed a breakfast tray with dirty dishes on our guest floor by the elevator. It stayed there a couple of hours. The next day, similarly dirty dishes were left in the hall of floor 17 (by the “Hotel Associates door”, no less) around 10 am and were still there when we returned around 3:30 pm.
2. Concierge/Bike Rentals: The concierge lady strongly pushed the “Spokes” bike rental place by Stanley Park on the grounds that “traffic is so busy” from the Westin to Stanley Park. It was 10:30 am on a Friday morning and as we walked down to Spokes, we observed that Vancouver’s streets were a lot less crowded than in other major metropolises. There were also many bike lanes. Just as a point of reference, it was $34 to rent a 7-speed cruiser bike for 6 hours from Spokes versus $9.85 to rent a City of Vancouver cruiser bike for 24 hours. There was a big City bike stand on Homer and Robson, just 100 feet from the front door of the Westin Grand. We will definitely rent a City bike next time.
3. Extremely Slow Elevators: The Westin has only 2 small elevators which were very slow, heavily scuffed up and could not efficiently accommodate hotel guests. We often encountered the Westin’s cleaning staff in these 2 elevators so there must not be a separate staff elevator. Interestingly (at least on our floor 17), there was a large TV positioned at the elevator bank, probably there to distract guests from the very long wait times. 10-15 minute waits were not uncommon.

SHOW HOTEL PRICES

Westin Grand Hotel Vancouver

Rates | Reviews | Pictures | Map | Hotel Info

Located downtown Vancouver, The Westin Grand’s prime location at the crossroads of trendy Yaletown and Robson streets puts you close to the cities best dining, shopping, and entertainment.

View Westin Grand Hotel Vancouver on a map

Westin Grand Hotel Vancouver
433 Robson Street (at Homer Street)
Vancouver, British Columbia

Westin Grand Hotel Vancouver

Thank you to the Westin Grand and specially to Chris at the front desk for making me feel welcome.

This is a great hotel with lots of amenities. It’s close to everything and the room are beautiful.
I try to stay here every time I’m in Vancouver.
You guys are great !

I have stayed at many Westin Hotels (Paris, New York, Seattle) and always felt it was a very good hotel. I did not feel that way about the Westin Grand in Vancouver. I will start with the positives: I got upgraded from a corner deluxe room to a suite. The room was spacious and new. Location was great, right on Robson street, main area in downtown. The biggest problem were the elevators. They have two and sometimes only one working. A typical wait is 20-25 minutes. When I asked why the elevators are so so slow they said because there are lots of guests! The hotel underwent a recent major renovation but did not include elevators. That is planned for later this year.

The refrigerator in the room was not cooling drinks. When I asked if someone can check it out I was told it was not meant to cool bottles of water I buy from elsewhere. I told the front desk I would buy their bottle of water if it was cool and if the refrigerator smelled better and she just shrugged her shoulders. Terrible customer service.

Westin along with Le Meridien are the top level hotels. In this particular instance I had a better experience at a Four Points Sheraton for a fraction of the price. This room cost $400 ( Canadian)/ night.

In a nutshell, the poor customer service, especially at the front desk, had the most negative impact in my visit.

SHOW HOTEL PRICES

Westin Grand Hotel Vancouver

Rates | Reviews | Pictures | Map | Hotel Info

Located downtown Vancouver, The Westin Grand’s prime location at the crossroads of trendy Yaletown and Robson streets puts you close to the cities best dining, shopping, and entertainment.

View Westin Grand Hotel Vancouver on a map

Westin Grand Hotel Vancouver
433 Robson Street (at Homer Street)
Vancouver, British Columbia

Westin Grand Hotel Vancouver

The hotel is beautiful and we love the suites. They are nicely laid out with the bathroom away from the bedroom. The beds and pillows were so comfortable. Carlie, the Experience Specialist, had reached out before our trip to offer help with our visit. I took her up on her offer and she sent us a Vancouver “To Do” list, restaurant recommendations, and Victoria Island information. The “To Do” list was invaluable as it contained directions and sights to see. I was fortunate to meet Carlie during our stay and thank her in person but she helped make our stay memorable, so thank you again, Carlie! All of the staff were friendly and helpful. We are looking forward to our return visit later in the month.

We stayed 2 nights while visiting from Vancouver Island for a concert. We were in a newly renovated suite that was a blend of comfort and luxury with all the modern touches. I personal loved the lavender sleep roller – it was such a personal touch.

We had food and in the restaurant which was also great- 5 star! We shared almost ever small plate on the menu with friends and loved them all.

When we walked into the suite, we were shocked. We expected a more standard hotel room, but instead found a very nice suite, well-decorated. Staff was friendly and very helpful. Wish we could have stayed longer!

SHOW HOTEL PRICES

Westin Grand Hotel Vancouver

Rates | Reviews | Pictures | Map | Hotel Info

Located downtown Vancouver, The Westin Grand’s prime location at the crossroads of trendy Yaletown and Robson streets puts you close to the cities best dining, shopping, and entertainment.

View Westin Grand Hotel Vancouver on a map

Westin Grand Hotel Vancouver
433 Robson Street (at Homer Street)
Vancouver, British Columbia

Westin Grand Hotel Vancouver
Westin Grand Hotel Vancouver

Westin Grand Hotel Vancouver

I can’t say enough good things about the Westin Grand. The rooms are extremely clean and comfortable…the bed, the pillows…wow! Our sleeps were excellent. The bathrooms are large in size and are equipped with the basics which is nice to not have to pack a hair dryer or shampoo. The maid service was incredibly fast. We would head out for a meal and come back 90 minutes later and our room was made up again. Very impressed. The elevators are slow, I do agree with that but all in all this is the place we will continually choose whenever we are in Vancouver. Great location for downtown activities. We had the best time here. A $25-30 cab ride back to the airport is all it cost us and we felt that was reasonable. We highly recommend the Westin Grand!

Hotel is very nice. Staff are always friendly and prepared. Rooms are an odd shape, but well appointed and clean. This building has the slowest elevators I’ve ever come across. Expect they will take 5 minutes to arrive to any floor above 10

I have always loved the location of this hotel, its so close to everything downtown. However there are a few things that I would like to say about our last stay. We arrived later in the evening and our duvet cover was dirty I didn’t realize it until the next morning, the pillows were awful they were a regular size pillow that seemed to be way over used and they had extra large pillow cases on them. Lastly I notice a mouse running around outside by the pool one evening which isn’t a huge deal(better out than in) I will always recommend this hotel as it is one of my favourites it definitely has more good things about it then bad.

SHOW HOTEL PRICES

Westin Grand Hotel Vancouver

Rates | Reviews | Pictures | Map | Hotel Info

Located downtown Vancouver, The Westin Grand’s prime location at the crossroads of trendy Yaletown and Robson streets puts you close to the cities best dining, shopping, and entertainment.

View Westin Grand Hotel Vancouver on a map

Westin Grand Hotel Vancouver
433 Robson Street (at Homer Street)
Vancouver, British Columbia

Westin Grand Hotel Vancouver
Westin Grand Hotel Vancouver

Westin Grand Hotel Vancouver

I loved the outdoor pool and hot tub. Heaven!! The warm birthday wishes, hand made card and treats were a lovely surprise. Thank you for the added thoughtfulness. I look forward to returning after the renovations are complete to see the new look.

Concierge was very kind and helpful with directions for new to Vancouver people like ourselves. Room was clean and quiet! Floor to ceiling windows with a view of Robson and beyond were breathtaking.

This hotel was terrible. The wifi did not connect half of the time, and even when it did, it was extremely slow. When we asked the guy at the front desk for help, he stated that this “had never happened before”. Obviously it has. So now i had to use my small data plan to send important work emails.

Loved the bed for comfort and I love the all white bedding with comforter. Loved the location, very handy to everything. Nice size of bathroom. We really enjoyed the view and lights. Front desk was very helpful for directions. Thank you

Nice location! Beautiful city view from our 27th floor room is shown in the picture. Staff was very helpful and kind.

SHOW HOTEL PRICES

Westin Grand Hotel Vancouver

Rates | Reviews | Pictures | Map | Hotel Info

Located downtown Vancouver, The Westin Grand’s prime location at the crossroads of trendy Yaletown and Robson streets puts you close to the cities best dining, shopping, and entertainment.

View Westin Grand Hotel Vancouver on a map

Westin Grand Hotel Vancouver
433 Robson Street (at Homer Street)
Vancouver, British Columbia

Westin Grand Hotel Vancouver
Westin Grand Hotel Vancouver

Westin Grand Hotel Vancouver

An 8-minute walk from the Vancouver Art Gallery, this high-rise, all-suite hotel in downtown Vancouver is also 5.8 km from VanDusen Botanical Garden.

Airy suites have separate living areas, as well as kitchenettes, flat-screen TVs, desks and WiFi (fee). They also feature rainfall showerheads and pillow-top mattresses. Upgraded suites add views of the city or mountains. Dogs receive free beds and bowls.

There’s a restaurant and bar offering casual fare, as well as a 24/7 fitness centre, an outdoor pool and a spa. Other amenities include a 24/7 business centre and meeting space.

Rooms
Rooms had views & TVs·Guests appreciated the large bathrooms·Guests liked the updated rooms

Location
Near the city center; shopping, sightseeing, restaurants & bars nearby

Service & facilities
Guests appreciated the friendly, professional staff·Guests enjoyed the pool

SHOW HOTEL PRICES

Westin Grand Hotel Vancouver

Rates | Reviews | Pictures | Map | Hotel Info

Located downtown Vancouver, The Westin Grand’s prime location at the crossroads of trendy Yaletown and Robson streets puts you close to the cities best dining, shopping, and entertainment.

View Westin Grand Hotel Vancouver on a map

Westin Grand Hotel Vancouver
433 Robson Street (at Homer Street)
Vancouver, British Columbia

Westin Grand Hotel Vancouver
Westin Grand Hotel Vancouver

Westin Grand Hotel Vancouver

I loved the outdoor pool and hot tub. Heaven!! The warm birthday wishes, hand made card and treats were a lovely surprise. Thank you for the added thoughtfulness. I look forward to returning after the renovations are complete to see the new look.

We had a very nice one week stay despite the major renovations ongoing. The main entrance and the lobby was closed. We got a king suite which was very spacious. It has a separate living room. All very comfortable and very well designed. The high floor room also gave us nice views from both the bedroom and living room windows. The location is also good. It’s right in the downtown area with easy walk to many shops and restaurants. The staff were all very professional and pleasant. Highly recommended.

Really enjoyed our stay here. Awesome location, and we walked everywhere.

Even in the renovation the staff was over accommodating. Very friendly and welcoming. Our new rooms were very well done. We will be back.

We celebrated our wedding anniversary at the Westin Grand and were treated to an upgraded room and a small bottle of wine to share and a couple of sweets. thank you Westin that was a nice surprise.

Our room had an amazing view overlooking BC Place and the sunrise over Mt Baker and the mountains was so beautiful.

Heavenly beds are always a treat. Our room was recently upgraded which was very nice and our only complaint was the sofa (which is a sofa bed) wasn’t very comfortable as the cushions seem to make you feel like you’re falling off the sofa as it is higher at the back than the front.

The hotel is undergoing reno’s and they are doing the best they can at accommodating check in which was not an issue at all.

SHOW HOTEL PRICES

Westin Grand Hotel Vancouver

Rates | Reviews | Pictures | Map | Hotel Info

Located downtown Vancouver, The Westin Grand’s prime location at the crossroads of trendy Yaletown and Robson streets puts you close to the cities best dining, shopping, and entertainment.

View Westin Grand Hotel Vancouver on a map

Westin Grand Hotel Vancouver
433 Robson Street (at Homer Street)
Vancouver, British Columbia

Westin Grand Hotel Vancouver
Westin Grand Hotel Vancouver

Westin Grand Hotel Vancouver

My son and I were vacationing in Vancouver BC, we decided on staying here and I am so glad we did! We really enjoyed staying here! It’s a great location. Walking distance to everything. The staff went above and beyond! Next time we visit which will be soon, we are staying here!

Location was excellent! Close to restaurants, pubs, clubs and shops. Hotel was secure and we felt safe at all times. We felt cared for and the room was gorgeous!

Location is great. Staff were very friendly and helpful and gave us adjoining rooms even though it meant an upgrade for one of the rooms. They were also very accommodating regarding late checkout as well. Wouldn’t hesitate to come back after the renovations.
Excellent location right in the heart of downtown Vancouver. You are easily able to walk anywhere fairly quickly. The hotel is undergoing a renovation and although we didn’t stay in one of the newly renovated rooms, our room was still clean and very comfortable. All the staff we had dealings with were super friendly and helpful.
I loved the outdoor pool and hot tub. Heaven!! The warm birthday wishes, hand made card and treats were a lovely surprise. Thank you for the added thoughtfulness. I look forward to returning after the renovations are complete to see the new look.

SHOW HOTEL PRICES

Westin Grand Hotel Vancouver

Rates | Reviews | Pictures | Map | Hotel Info

Located downtown Vancouver, The Westin Grand’s prime location at the crossroads of trendy Yaletown and Robson streets puts you close to the cities best dining, shopping, and entertainment.

View Westin Grand Hotel Vancouver on a map

Westin Grand Hotel Vancouver
433 Robson Street (at Homer Street)
Vancouver, British Columbia

Westin Grand Hotel Vancouver
Westin Grand Hotel Vancouver

Westin Grand Hotel Vancouver

The only reason I didn’t give this 2 stars is that the staff were wonderful, very friendly and helpful. However …

We were traveling as a family of 4 and booked a suite, then we upgraded to a better suite (Premier View Deluxe One Bedroom Suite with king bed in the bedroom and fold out queen sofa couch in the living room) that had been recently renovated. What a disappointment! The room was tiny. In fact, there was no way to get to the bathroom when the living room sofa bed was open. This room is completely unsuitable for use of the second bed.

The view was beautiful, but the cramped quarters really made this vacation a challenge.

First, the positives – good location, large rooms, reasonable rates, excellent bedding and sleep quality. The not so good – undergoing renovation – so some cramped common spaces, very inefficient utilization of space in the deluxe corner room with too many closets and cupboards, work desk with no power outlet, floors not reno-ed showing their age. Good customer service. Overall, very good value for money!

Thank you, Jessie, for always going above and beyond. Even with small gestures, he has made my stays here a pleasant experience with excellent customer service at the dining room for breakfast. I have stayed at the Westin Grand in Vancouver for upwards of 60+ nights in the past 8 months as a business traveler. The waitstaff for the morning breakfast all have very good customer service, are friendly, and they are accommodating to all guests. And to top it off, the breakfast is the best quality among the Starwood Hotels in Vancouver. Highly recommend staying at the Westin Grand if you are a business traveler.

CHECK RATES

Westin Grand Hotel Vancouver

Rates | Reviews | Pictures | Map | Hotel Info

Located downtown Vancouver, The Westin Grand’s prime location at the crossroads of trendy Yaletown and Robson streets puts you close to the cities best dining, shopping, and entertainment.

View Westin Grand Hotel Vancouver on a map

Westin Grand Hotel Vancouver
433 Robson Street (at Homer Street)
Vancouver, British Columbia

Westin Grand Hotel Vancouver
Westin Grand Hotel Vancouver

Westin Grand Hotel Vancouver

We have stayed at the Westin Grand many times over the years, and the property continues to exceed expectations every stay. My dad, son, and I went to the Canucks vs Blackhawks game, and had a great time for our “boys” weekend. The hotel was comfortable and welcoming despite the lobby being under renovations. I can’t wait to see the finished product !! Thanks for helping us make memories that will last a lifetime..

We arrived for 4 nights on 22nd September. We were given room 1702 on the 17th floor. The room has a separate living area with a kitchenette which we found very handy as we bought breakfast from the supermarket a couple of doors down and made bagels each day. The only issue we had was that the fridge was not very cold, so you had to get ice from the machine for cold drinks. We found that the aircon in the bedroom area did not work as well as that in the living area. We’re not sure how ‘heavenly’ the bed and shower were in this hotel, have definitely had better in other Westin’s. The Wi-Fi was quite poor and constantly dropped out which was very annoying. The location is good, you can walk to anywhere within down town Vancouver. All of the staff we encountered were very friendly and helpful. Self-parking was easy but very expensive. Not sure if we would stay here again if we returned to Vancouver, it wasn’t a bad experience but just nothing special.

CHECK RATES

Westin Grand Hotel Vancouver

Rates | Reviews | Pictures | Map | Hotel Info

Located downtown Vancouver, The Westin Grand’s prime location at the crossroads of trendy Yaletown and Robson streets puts you close to the cities best dining, shopping, and entertainment.

View Westin Grand Hotel Vancouver on a map

Westin Grand Hotel Vancouver
433 Robson Street (at Homer Street)
Vancouver, British Columbia

Westin Grand Hotel Vancouver
Westin Grand Hotel Vancouver