The property is first class. All the details were perfect in my room, it made my stay great. The staff is excellent, the service was excellent. I stayed two separate nights – first upon my arrival in Vancouver, and again on the last night before my flight out.
I spend a lot of time in Vancouver and have stayed at many hotels in the downtown area. No place comes close to the service I get at this hotel. The rooms are comfy and clean. The staff are AMAZING. Because I have become somewhat of a regular there, I am greeted by name at the front desk which is a very nice thing when you consider the number of people that go through that hotel daily. If there is ever any problems with my room (and there have been on occasion), it is dealt with in a timely manner and followed up by management. When you frequent a place it is not going to go perfectly every time. If you are willing to be accommodating and accept that situations do occasionally arise, the staff at The Sutton will be more than happy to rectify any problems. I cannot say enough about the service at this hotel. It is why I call it my home away from home. EXCELLENT!!!!!
This hotel has an almost old world elegance to it. The furniture is very worn and likely should of been replaced years ago, however the room is still very comfortable and the rose marble in the bathroom is gorgeous. I had to get a new key every day which was a bit frustrating, and the front desk just kept telling me to keep it away from my phone, which is not relevant, the system they use is ancient and should be replaced if that’s the issue. Front desk service didn’t match the rest of the hotel, very little details given, not even instructions on how to find the elevator. But the rest of the service in the hotel was great. The Boulevard was amazing!
We really enjoyed out time at this hotel, right downtown Vancouver, staff is very friendly, rooms are big, a little dated but adds character to the hotel. There is a small but nice clean fitness centre as well as a pool and sauna. The breakfast which was included was a full breakfast with a very friendly server.
We stayed at The Sutton Place Hotel in Vancouver BC for a long weekend. I love the location and the hotel was fabulous. We ate breakfast, dinner and enjoyed cocktails at the bar. Lovely and very friendly, nice staff. We felt very welcome, even with a larger party (8) the restaurant was very accommodating to our ever expanding group.
Easy to walk everywhere in downtown Vancouver, both to the waterfront and to Granville Island.
A very pleasurable stay
We had a suite here for almost a week. It was nicely appointed, spacious, had high end appliances ( Miele) and a nice sized balcony. It was very central for us for all the things we did. It is only a few steps to Robson Street for any shopping or picking up last minute things. A Starbucks across the street is handy. All the staff everywhere in this place are great! Very friendly reception and pleasant helpful concierge staff that make very good recommendations. The restaurant here was excellent. We had breakfast, lunch and dinner meals – not each day – but we did eat here a few times and its was very good food each time. Again servers are great and very pleasant and efficient. They accommodated my seventeen year old daughter’s vegetarian requests without difficulty and in fact suggested many options. We would definitely return.
This hotel is absolutely Beautiful. Perfect location in downtown Vancouver within walking distance to Robson, Pacific Center, BC Place, and Rogers Arena. The rooms were well appointed, and high floors have amazing views. The only thing we found a little off putting was being charged $200+ a night and having to pay for every little thing. Wifi is not included, Bottled water in the room is $6, and if you want more coffee replenished aside from what’s given in your maid service, that’s going to set you back $2.50. For the cost of the room some of these amenities should be included.
Spent 4 nights at this wonderful hotel in Vancouver. We were lucky enough to be given a room on the top floor (21st) that had a superb view of the city all down Burrard Street. The attitude of everyone we interacted with at the hotel was without exception over the top. So friendly, so helpful. I would recommend this hotel to anyone going out west.
Had two experiences of this hotel at the beginning and end of our trip to BC. Staff all very friendly, rooms quiet (next to elevator but no noise) and clean and spacious especially in La Grande Residence. Only 2 little things, breakfast was a bit expensive, buffet okay if you eat a lot but we just wanted some cereal and pastries and that was expensive. Other is that this was the only place we stayed in 3 weeks where they charged for wi fi. We stayed everywhere from budget to luxurious all over BC and Alberta and I feel these days this is a bit silly.
I recently stayed at the Sutton Place with my grown-up children and was very impressed by the service quality and friendliness of the hotel staff. The concierge service deserves a special mentioning: I have been staying in many luxury hotels around the world but the kind of advice and support this team is offering can’t be topped. The location of the hotel in the iner city, the restaurant and the traditional bar are an additional plus.
We enjoyed the central location of this hotel, making it easy to walk to from the train and explore downtown including Gastown, Chinatown, Robson Street, etc. Very walkable and on the rainy day it was a $10 cab ride from Granville Island. The hotel itself is very comfortable and extremely quiet. We didn’t hear any noise from the hallway or through the walls. We were on the 4th floor right over the front door but street noise was not a problem at all. The rooms are very nicely presented and the sheets are excellent! Lots of good restaurants close by so we only ate breakfast at the hotel. We enjoyed the selection and quality of the buffet.
I have just spent a few days at the Sutton Place – beautiful suite,immaculately fresh,superbly well equipped and,despite being only on the third floor and street-facing, extremely quiet at night. However the real stars are the staff … The house-keeping staff are perfect, the door staff are witty as well as welcoming and the concierges can answer just about any question you ask them. Wish I’d tried room-service …
Staff are very friendly, check in and out was good. We were upgraded, they were full so upgraded to a 1 bedroom apartment which was good as we had a kitchen! bed was cosy and bathroom good, kitchen had everything you could want. Apartment was great! Bar is lovely with fab seating, very comfotable and happy hour is good for drinks. We did not eat in the Rest. looked lovely though. No free Wifi (REALLY).. now day and age they should offer free wifi in rooms, rooms are not cheap so should be factored in – free wifi in lobby so EVERYONE heads there so looks messy with people scattered everywhere – this would not be an issue if you offered free wifi – a bit of a let down.$15 a day!! parking $40 a day
we wanted to go to a show and they booked it for us so that was handy! very helpful with info and shows/tours booking! great location, we walked everywhere!! nice and central
Our first stay in Canada from uk and a bit deflating. Poor service, small room and dirty swimming pool were not what we expected especially for the price and in fact all other hotels in our 3 week stay surpassed expectations. Good location for walking around downtown
It’s my first time n Vancouver and I’m privilege that I stayed in Sutton Hotel Place. It’s a nice hotel and the location is so near the shopping malls and convention center which s about 15 minute walk from the hotel. The staff in the hotel are so accommodating and courteous and there are numerous Filipino staff that I encountered and so glad to see them. The only suggestion is to have variety of food specially in breakfast at least to have Asian, Continental, Italian variety. But nevertheless my experience is almost perfect and really recommend you to stay in this hotel on your vacation. There are also lots of restaurants around and groceries as well. Thanks Sutton for the wonderful experience in your hotel.
Great location, good sized rooms and nice atmosphere. Parking was 39.50 but pretty much par for downtown Vancouver. Walking distance to many restaurants (joey across the street (we went for drinks) and also winking judge (we heard was good)). Some parts of the hotel are a bit dated (such as the parkade elevator) but other parts have the historic elegance that makes you feel the stay is money well-spent. All staff we interacted with were pleasant and wanted to interact with us… very nice.
We arrived at 10.00 am and did not expect to get a room until mid arvo but the lady found a great room and gave it to us straight away not like some other hotels we stayed in at Vancouver
The room was good and had a good view over the main street.
Great location close to everything would stay here again no problem was treated much better than we arrived and stayed at a much more expensive hotel down the road
This was a truly great hotel in 1992. The room décor ensures you of that. The public space is quite nice, but it is clearly not the five-star wonder that it used to be. The price was somewhat reasonable for a large city, and it is very well located. Umbrella service was great. A bit of money spent on the rooms would make it a grand dame again.
Second Review Sutton Place Hotel Vancouver booked online and arrived, welcomed by a helpful valet and upon checkin was upgraded and given a room on the top floor, stunning views and restful as i had a very early departure! was lucky to be able to visit with a friend staying in the same hotel