Spent 4 nights here on business and found everything to be great. Had a little trouble checking in with our service dog but after speaking with a manager everything went very well. The staff is friendly and courteous. The rooms are dated and the beds a little small but comfortable. Great restaurants Within an easy walking distance as well as to the beach and Stanley Park. We would definitely stay here again
When I first found this hotel on Expedia, I couldn’t believe the price! But I read the reviews and heard good things, so we booked it. This hotel is EXCELLENT value for money. A short 10-minute walk from Stanley Park and the waterfront, and right downtown, steps from restaurants and shops. The hotel is clean and the rooms are a comfortable size. No safes in the room though.
we loved the location on Robson Street. Check in took a bit longer. There are only one or two person to check in. One of the guy speaks like a machine. But get things done. Our room had a beautiful view. It was well priced. The gym was under reconstruction from the 2nd day. The first day we went and really it needs to be modernized. I wouldnt actually call it a gym. The revolving restaurant is nice but breakfast there is not worth.
This hotel was a very good price compared to others in the area, but rooms are very dated. Very simple rooms and bathroom is average at best, but it’s all you need when you’re out and about all day. Great view from the cloud 9 restaurant up top, and an excellent location for walking to many good restaurants and shopping in the area.
Jock checked me in and gave me a wonderful overview of the food options in the area and a super view room for the sunset. Thank you.
Hotel will be closing end of September. Too bad. Had supper in the revolving restaurant. Amazing views. Mediocre quality hamburger in the lounge area.
Clean, comfortable adequate room in an excellent location. Tons of stores and restaurants outside the door. Staff both helpful and friendly. Yes, it is in need of some cosmetic work but sadly as it is scheduled to be demolished in the fall of 2018 this will not happen.
One word of caution – I would not recommend this hotel if you are travelling with children. The rooms have easily accessible balconies even at the highest levels!!
This hotel is in a wonderful location with fine staff and good rooms. Our room was clean, the bed comfortable, and everything worked. I was pleased to see a compost bucket attached to the garbage pail in the room. The down side was the endless slamming of doors in the evening due to the large number of young Japanese students running from room to room. The kids were clearly enjoying themselves and I have no problem with that, but the fact that the doors just slammed behind them, and there were many doors being slammed closed, really kept us from getting a good night’s sleep. A bit of adjusting, perhaps, to doors overall might reduce this problem as I cannot imagine we were the first people to be kept awake by loud door noises into the night.
I stayed at the Landmark with my father, and found it to be acceptable accommodation. The beds were comfortable, the staff was polite, if not overly friendly, and the place was clean. Considering the low room rate for the area, and that the hotel is scheduled for demolition, I figure the pro of the low cost and the cons of dated appearance and a little wear and tear balance out evenly. The location is excellent, no matter you reason to visit down town Vancouver
Great location, nice view from the 16th floor and the breakfast at the top.
closed to Stanley park on walk distance and city, and harbour also, good comfortable bed, friendy staff at the desk and breakfast. the room was clean, but the room needs maintenance, buts its your money worth
If you are looking for the hotel which is the good location (near by down town, shopping area), and low price. This hotel is certainly recommendable.
We were hesitated before booking this hotel because many reviews stayed that the hotel is old. Upon arrival, we found that hotel is not too bad, clean and neat. It is definitely a budgeted hotel. The hotel is closed to Stanley Park, walking distance to Pacific Mall, Canada Place. There are lots of good quality Japanese and Korean restaurants around the hotel. The room is clean. The only thing we don’t like much is the heaters. We are a family who booked three rooms. All heaters are quite loud at night.
The hotel is tired, needs updating but was very central and clean. Booked through getaroom.com and was charged by them and the hotel. Eventually was credited by hotel for their error, however the hotel charge was way less 🙁 Free Wi-Fi only in the lobby – $9 CAN per day extra to have in room.
I got into one of the standard or under value room, which have right value to the room fee. However, the service was not appropriate. WiFi information was not provided at front in the check-in process. On the check out date, there seemed like a maintenance schedule, which was not informed. I got a brown color water in the washroom.
Hotel is situated at heart of city. Food joints, market, shopping are at throw away distance. The rooms rate are reasonable, staff are friendly. The restaurant at 42 floor is amazing. One could have spectacular 360 degree of city.
Location is good. There is a sign outside saying it will be knocked down soon. It is old & shabby. But – the heating works, the sheets are clean & the staff are mostly helpful/professional. There is also a 24 hour coffee shop with nice cakes called Breda Bakeries 5 minutes walk from the hotel. The restaurant isn’t up to much [but the revolving 42nd floor venue is worth a visit, even if it only opens at 5.00 pm]. However, a 10 minute walk in either direction along Robson St provides ample food / restaurant opportunities. So – all in all – it is a bit of a weird set-up. But nothing worth getting upset about. Compared with many other hotels in the area it is still value for money (but check they haven’t knocked it down before you book).
I booked this hotel due to it’s location as I was participating in the Rock N Roll Vancouver run.
The hotel is central and was within easy walking distance to the convention centre, Stanley Park, the Cunningham Wall and start and finish of the running event.
The view from the room was lovely as I could see Stanley Park and I also had a view out to the water with a lovely sunset in the west.
The room was a good size with space for luggage. It had a mini fridge in the room which was very convenient.
Eating establishments were within walking distance, including a great take out pizza place.
The hotel has a revolving restaurant however I did not dine there.
Bed was comfortable, shower was hot (even if the bathroom was a little dated) and staff were courteous; I was grateful for the early check in!
The people in the next room were using their balcony at night and I could hear every word of their conversation.
The room was super nice, clean, comfortable and very spacious! It has a wonderful view, and the hotel is perfectly located. You can find places to eat nearby, at any time. Staffs are very friendly. I only paid room Internet for one-day, and is not high speed. So I ended up using the lobby connection for free.
I booked here for 4 nights. To start off no one helped with us our heavy luggages as we carried them on the stairs. Next the front desk weren’t so friendly. They were not accomodating. Theres no wifi in the room which was a hassle. We had to go down to the lobby for free wifi. The rooms werent clean. It was kind off gross. The whole time my siblings and I were so grossed out. But plus side. Its in downtown so its walking distance to pretty much everything
The hotel is in a good location near restaurants and not far from the downtown area and the main harbor. Hotel staff is friendly and very helpful. I had dinner and breakfast in the hotel restaurant both times, very good experience and quality. I would stay again if visiting Vancouver, BC
This hotel is in a great location in the West End and has great views of the city. It is also one of the oldest and tallest hotels in the city. We had a deluxe room on the 19th floor with two double beds. The room was quite large compared to other comparable hotels. The room was clean and the beds were good but the room was very dated and really needs an update. Staff were very helpful and responsive. If you don’t mind the dated decor it is a pretty good value considering the location and outstanding views from the balcony. It is certainly not a 4 star hotel but certainly a 3 not withstanding the need for a room facelift.
Spent 2 nights here after an Alaskan Tour. Located on Robson St near Stanley Park and all the shops and Restaurants.
The staff was pleasant and helpful. The Lobby was nice, but sparse. Note free WIFI only available in the Lobby. Businsess Center is $5.00 for 20 minutes.
The rooms are in need of an update. Rooms were clean and the linens fine. Bathroom could use an upgrade, caulk cracking around tub, some cracked grout too. Plenty of hot water for showers.
The climate control was poor. you had no control over temperature. We called the front desk and asked to get the temperature raised. They promptly sent a maintenance person who explained there were no room controls. The air conditioning was on so he said he could turn off the air conditioning and turn on the heat, but still no control from the room. That at least got the room to a temperate range, but was still cool.
The views were great from the balcony in each room.
Checkout was smooth and they provided a box breakfast and arranged a taxi as we had to leave for the airport at 4:30 AM.
The staff was great, just need to upgrade the facility.
Everyone raves about the new hotels near the cruise ship dock. They are expensive and do not have the high views and great location that this has. The Empire Landmark is a concrete hotel but when built would have been the best hotel with its revolving restaurant and great views. It used to be a Sheraton but presumably they have moved on to a more modern glass structure. If you book a high room and go up in quality you are still paying less than some of the newer hotels for good quality It is now owned by the Shanghai Corporation and we found booking direct the service was great and during our stay staff were polite and helpful. The rooms are a little dated in style so if you are looking for a luxurious romantic break then maybe this isn’t for you. We found the mattresses hard the first night but two mattress toppers were provided the next day. The hotel is on Rabson street which is brilliant for shopping and restaurants but if you want a good night’s sleep pay for a high room overlooking the residential area at the back.