Totally inexcusable for a service apartment to have NO hot water, no cold water and no toilet water from 9:30am till 6pm for 5 days during our stay in this Carmana Plaza Service Apartment because of their maintenance repair work. We only received this notice 2 days beforehand so there are not enough time for us to search for other available hotels nearby. No compensation offer from them, they will still charge us full fee.The worst thing is, the assistant manager promised us to move to another unaffected room today and told us to packed up but empty promise only , our packed luggage were still in the same room when we return after dinner so we have to unpack our toiletry etc…again. Very unhelpful staff! They said if any time during 9:30am to 6pm can call them if we want to use toilet, go down to the reception , they will then lent us a key to another room, after use return key to them. if we need to go to toilet many times then we need to repeat this procedure many time. No public toilet in the lobby. Absolutely Ridiculous!
Carmana Plaza Vancouver
1128 Alberni Street
Vancouver, British Columbia
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